SHIPPING POLICY

Thank you for shopping with The Turquoise Barn Boutique! We take great care in preparing and packaging every order and want your pieces to arrive safely.

PROCESSING TIMES

Orders are typically processed and prepared for shipment within 1–3 business days. Business days do not include weekends or holidays.

During sales, holidays, new releases, or other high-volume periods, processing may take slightly longer.

Once your order has shipped, you will receive tracking information using the email address or contact information provided at checkout.

SHIPPING RATES

Shipping charges are calculated at checkout based on your order, delivery address, and available shipping method. The applicable shipping cost will be displayed before you complete your purchase.

DELIVERY TIMES

Delivery estimates shown at checkout begin after your order has been processed and transferred to the shipping carrier.

Carrier delivery times are estimates and are not guaranteed by The Turquoise Barn Boutique. Delays caused by the carrier, weather, holidays, or other circumstances outside of our control may affect delivery times.

PLEASE CHECK YOUR SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout. Please carefully review your shipping information before submitting your order.

If you notice an error after placing your order, please contact us as soon as possible. We will do our best to assist if the order has not yet shipped, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

TRACKING & DELIVERY

Once your order has been packaged and accepted by the shipping carrier, responsibility for the package transfers to the carrier.

The Turquoise Barn Boutique is not responsible for packages that are lost, stolen, delayed, misdelivered, or damaged while in the possession of the shipping carrier.

Tracking information will be provided when available. If you experience an issue with your shipment after it has been accepted by the carrier, please contact the shipping carrier directly using your tracking information.

The Turquoise Barn Boutique will do our best to assist when possible; however, we cannot guarantee reimbursement or replacement for packages once they have been transferred to the shipping carrier.

DAMAGED ORDERS

If your order arrives damaged, please submit a Damaged Order Claim according to the instructions provided on our website.

Please keep the jewelry, original packaging, and all shipping materials. Clear photographs of the jewelry and packaging are required when submitting a damaged-order claim.

Damage claims must be submitted according to the timeframe and requirements stated in our Return & Refund Policy.

Please do not mail or return an item unless you have received return instructions directly from The Turquoise Barn Boutique.

INTERNATIONAL ORDERS

International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

International delivery times may vary due to customs processing, carrier delays, and other circumstances outside of our control.

QUESTIONS

If you have questions regarding your shipment or need assistance with an order, please contact The Turquoise Barn Boutique through the contact information provided on our website.