DAMAGED ORDER CLAIM

DAMAGED ORDER? WE’VE GOT YOU ♡

All jewelry sales are final. However, if your jewelry arrives damaged during shipping, please contact us within 48 hours of delivery so we can review the issue.

Please include your name, order number, email address, a description of the damage, and clear photos of both the jewelry and the original packaging.

Damage claims are reviewed individually. Please do not mail or return any jewelry unless you receive return instructions from The Turquoise Barn Boutique.

We do not accept returns or exchanges due to sizing, preference, natural variations in turquoise, or normal wear. Please review all measurements and sizing information carefully before purchasing.

The Turquoise Barn Boutique does not offer jewelry repairs.

To submit a damaged-order claim, please use the form below.